Refund policy

Refund & Return Policy — Daisy Got You

All sales are final. Due to hygiene and safety reasons, we do not accept returns or issue refunds on any pendants or bag charms once an order has been placed and fulfilled. We take the wellbeing of every customer seriously, and this policy helps us uphold that standard.

Damaged item? We've got you.

If your order arrives damaged or defective, we will gladly offer an exchange for the same item. Exchanges are available for items that arrive damaged, broken, or with a manufacturing defect only — not for change of mind or styling preferences.

How to request an exchange:

1. Contact us within 48 hours of receiving your order.
2. Send clear photos of the damaged item along with your order confirmation.
3. Our team will review and confirm your exchange as quickly as possible.